Terms and Conditions
These Terms and Conditions set out the agreement between Ralphio and the business using our website, services, or related systems. By using our services, you agree to be bound by these terms.
Last updated: July 2026
Who we are
Ralphio is a sole trader business based in London, UK. We provide websites, lead management systems, automation, and related digital services for trade businesses.
Definitions
In these terms:
- We, us, and our mean Ralphio.
- You means the business or person authorised to use our services.
- Services means any website, system, automation, support, or related work we provide.
- Website means our public website and any linked pages we operate.
- Agreement means these Terms, together with any proposal, quote, scope, or written communication confirming the work.
Acceptance of these terms
By enquiring about, booking, or using our services, you confirm that you are authorised to enter into this agreement on behalf of yourself or your business. If you do not agree to these terms, you must not use our services.
Our services
We provide digital services that may include website design, website development, lead capture systems, enquiry handling, automation, tracking, and related support. The exact scope of work will be set out in our quote, proposal, email exchange, or other written confirmation.
Any timeline, deliverable, or feature we discuss is based on the information available at the time. If the scope changes, we may need to update the price, deadline, or both.
Client responsibilities
You agree to provide accurate, complete, and timely information needed for us to deliver the work. This includes content, images, access details, approvals, and any other material we request.
You are responsible for reviewing and approving content before publication, and for ensuring that any material you supply does not infringe the rights of others or break any law.
Website content and accuracy
We aim to build websites and systems that are accurate and effective, but we do not guarantee that every piece of content will be free from error. You are responsible for checking final content, pricing, service descriptions, legal notices, and contact details before the site goes live.
We are not responsible for losses caused by inaccurate information supplied by you or by third-party content you ask us to use.
Changes to scope
If you request work outside the agreed scope, we may charge separately for that work. We will normally confirm any additional cost before carrying out the extra work. Small amendments within reason may be included at our discretion, but larger revisions, new pages, or extra integrations may require a new quote.
Payments
Where fees apply, payment terms will be confirmed in your quote or invoice. Unless agreed otherwise in writing, invoices are payable within 7 days of issue.
If payment is overdue, we may pause work, delay launch, or suspend support until the account is brought up to date. We may also charge reasonable recovery costs for overdue amounts.
Fees and refunds
Fees for completed work are generally non-refundable once work has started, except where we agree otherwise in writing or where required by law. If a project is cancelled part-way through, you must pay for any work already completed and any third-party costs incurred on your behalf.
Intellectual property
Once full payment has been received, you own the final deliverables specifically created for you, unless we agree otherwise in writing. We retain ownership of our pre-existing methods, code, templates, processes, and know-how.
We may display completed work in our portfolio, on our website, or in marketing materials unless you ask us not to in writing.
Third-party services
Our services may rely on third-party platforms such as hosting providers, forms, analytics, email systems, or payment providers. We are not responsible for downtime, changes, or failures caused by third parties outside our control.
If you choose to use a third-party service alongside our work, you are responsible for agreeing to that third party's terms and paying any associated fees unless we have agreed to manage that for you.
Support and maintenance
Any ongoing support, maintenance, updates, or retainer work will only be included if expressly stated in your agreement with us. If support is not included, any extra work after launch will be charged separately.
We may offer advice or informal help from time to time, but this does not create an ongoing support obligation unless agreed in writing.
Availability and liability
We aim to provide reliable services, but we do not guarantee uninterrupted website or system availability. Maintenance, outages, third-party failures, and internet issues may occasionally affect performance.
To the maximum extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of data, or loss of goodwill arising from use of our services.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Termination
Either party may end an ongoing arrangement by giving reasonable notice unless a fixed term or project agreement says otherwise. We may suspend or end services immediately if you materially breach these terms, fail to pay, or use our services unlawfully.
On termination, any amounts due for work already completed remain payable. Sections relating to payment, intellectual property, liability, and confidentiality will continue to apply where appropriate.
Confidentiality
We will keep confidential any business information you share with us that is not publicly available, except where disclosure is required by law or necessary to deliver the agreed service.
Data protection
We handle personal data in line with our Privacy Policy. By using our services, you acknowledge that we may process contact details and business information needed to deliver work, respond to enquiries, and manage the relationship.
Website use
You must not misuse our website or attempt to interfere with its operation, security, or content. This includes attempting unauthorised access, copying content without permission, or using the site for unlawful purposes.
Governing law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions about these Terms and Conditions, contact us at info@ralphio.co.uk.