Questions I get asked a lot

The ones that come up on nearly every call, written out properly. If one of these answers your question and you never need to ring me, that's fine by me.

• What a missed call actually costs

  Work out the number for your own business. Two figures and a calculator.

• How fast do you have to reply?

  How long you've really got, and what counts as a reply when you're on a job.

• What is missed call text back?

  How it works, why the call has to route through something, and what makes one worth having.

• Is missed call text back legal in the UK?

  Yes, when it only answers the person who rang you. Where the line sits between a service message and marketing.

• Do you have to change your number?

  No. How the calls you miss get forwarded, and what happens to the number on your van.

• How to divert unanswered calls on EE, O2, Vodafone, Three and BT

  The exact codes, how to check them and how to undo them, network by network.

• Missed call text templates for every trade

  Copy-and-paste texts for plumbers, sparks, roofers and builders that get you what you need to quote.

• Answering service vs text back vs AI receptionist

  What each one does for the caller, what it costs, and which makes sense for a trade.

• Answering service for tradesmen: what it costs

  What a virtual receptionist does for a tradesperson, a worked monthly cost, and where it falls short.

• How to chase a quote without being pushy

  Three short texts to copy for day 3, day 7 and a last nudge, and what not to say.

• How to ask customers for a Google review

  Texts to copy, when to send them, and the three things Google does not allow.

• Can I get a local landline number on my mobile?

  Yes. A worked example, and the two catches.

• Can you keep your WhatsApp Business app?

  Yes. How connecting it works, what comes across, and the few things that change.