Setting 1
Text back only
It sends the first text and tells you who rang. The conversation is yours from there.
Wednesday 7 October
10:42
R
Ralphionow
Missed call, texted back07700 900123 · they’ve had your first text
RingOpen chat
Your phone
One missed call. A detailed lead in minutes.
Miss a call and Ralphio texts them back within seconds, finds out what the job is, and sends you everything you need to ring them. You keep the number you’ve already got.
- Part of the Ralphio System
- Keep your number
- Text or WhatsApp
- You approve each reply, or let it run
10:45Rob’s phone
still under a sink
still under a sink
Ralphionow
Priority lead: boiler, no hot water
Neil · BR2 · wants someone today · 07700 900123
Ring NeilOpen chat
6Messages handled for him
1Times his pocket buzzed
From missed call to lead, in four steps.
Nothing for them to download and no form to fill in. They just reply to a text.
-
KPKemp PlumbingCall Ended
You heard“Sorry, we’re on a job. We’ll text you now.”
01
They ring, you’re busy
Instead of your voicemail, they hear a short message: “We’ll text you now.”
-
‹KPKemp Plumbing ›
Text Message
Today 10:42Hi, it’s Kemp Plumbing. Sorry we missed you, we’re on a job. What do you need doing?
+Text Message02
A text in your name
Seconds later, from your business, asking what the job is.
-
‹KPKemp Plumbing ›
Boiler’s packed in, no hot water
Sorry to hear that. Where are you, and how soon?
BR2. Today if poss
Thanks. And your name?
Neil
Delivered
+Text Message03
They tell it the job
Then it asks for what’s missing, one question at a time: where, how soon, and a name.
-
Wednesday 7 October
10:45
RRalphionow
Priority leadBoiler, no hot water · BR2 · Neil · today
Ring NeilOpen chat04
You get the lead
One buzz, with everything you need to ring them back.
£6,200
From a call he didn’t answer
That missed call turned into a new boiler and six radiators.
Rob rang Neil back from the van at 11:02. The boiler was 19 years old and not worth fixing, so he priced a new combi and the radiators while he was there. A job he’d never have heard about if the call had gone to voicemail.
- 10:42Missed call
- 10:45Lead on his phone
- 11:02Rob rings back
- ThursdayJob booked
Every word is there for a reason.
The first text decides whether they wait for you or ring someone else. I write yours with you on the setup call, so it sounds like you.
Hi, it’s Kemp Plumbing.1 Sorry we missed you, we’re on a job.2 What do you need doing?3 Or message us on WhatsApp.4
From your Ralphio number5
- 1
Your name first
So it never looks like a stranger, or a scam.
- 2
Why you missed them
You’re working. It reads as busy, not ignored.
- 3
One question
Easy to answer in a few words. Where, how soon and a name come next, one at a time.
- 4
WhatsApp, if they’d rather
Photos are easier there, and the conversation carries on. Already use WhatsApp Business?
- 5
A number they can reply to
No link to trust and nothing to install. Anyone can text back.
You decide how much it says.
Three settings, and you can switch between them any time from your phone. I'd suggest approving each reply for the first week, then letting it run.
Setting 2 · where I'd suggest starting
You approve each reply
It writes the reply and lets you know. You open the chat, read it, and tap send or change it.
‹DNeilText · 07700 900123
Boiler’s packed in
Suggested reply
Sorry to hear that. Whereabouts are you?
SendEdit
+Message
Your phone, in the app
Setting 3
Let it run
It has the whole conversation and buzzes you once, when the job is ready to ring.
Wednesday 7 October
10:45
R
Ralphionow
Priority leadBoiler, no hot water · BR2 · Neil · today
Ring NeilOpen chat
Your phone
Text back after
As fast as you like
Straight away30 seconds2 minutes
What buzzes you
Only what matters
A job’s readyEmergenciesIt needs youEvery message
Where it talks
Text and WhatsApp
TextWhatsApp link
Taking over
Reply and it goes quiet
Type in the app and it stops for that chat. The conversation is yours.
No.
See the pricing
Is it an add-on?
Every reply is part of the Ralphio System.
No AI add-on, no charge per message, nothing extra however many calls you miss.
Keep your number. Or add a local one.
However people ring you, the texts come from one number, so each customer has one conversation. I set it up with you on the call, in about ten minutes.
Most people
Keep your mobile
You dial one code on your phone. The calls you don’t answer go to your Ralphio number instead of voicemail, and get texted back. Nothing you’ve had printed changes.
- Your mobileExactly as now
- Ralphio numberSends the texts, and rings you if they call it
Look established
Add a local landline
An 01 or 02 number for the area you cover, on your van, website and Google, ringing your mobile. Every call to it is caught, not just the missed ones.
- Local 01/02Rings your mobile
- Ralphio numberSends the texts
- Your mobileStill works for old customers
Office line
Move your number across
Got a business landline? Move it to us and every call to it goes through the system. It takes a few weeks, so you get a number that rings you in the meantime.
- Your landlineMoved across, still yours
- Ralphio numberSends the texts
Voicemail, an answering service, or this.
Everyone misses calls. What matters is what happens in the next ten minutes, and who has to do it.
| Voicemail | Answering service | Text-back app | Ralphio System | |
|---|---|---|---|---|
| Reaches them in seconds | Most hang up | Answers live | A text | A text in your name |
| Finds out what the job is | If they leave a message | Takes a message | Depends on the app | Job, area, urgency and name |
| Evenings and weekends | Records it | Often costs extra | Yes | Only emergencies ring you |
| Books the visit | No | Sometimes | Sometimes | Into your diary, with a reminder |
| Chases the quote, asks for the review | No | No | No | Yes |
| Who sets it up | You | They do | You | I do, on a 15 minute call |
How many calls did you miss last week?
Fifteen minutes on a call and I’ll tell you whether this would pay for itself, on the phone or on Google Meet.
JP RalphLondon, working UK wide