Ralphio replies to the customers you can’t get to.
For UK trades: missed calls get a text back within seconds, the chat on your website asks what the job is, and quotes get chased while you’re working. It runs on the number and the website you’ve already got.
From £99 a month. Rolling monthly, cancel any time. Want a better website too? I build those as well.
Friday06:30
Friday
06:30
Up a ladder when the phone goes
You can’t get to it, and if nobody answers they ring the next number on the list. Nine seconds later they’ve had a text in your name asking what the job is. By the time you’re back on the ground, they’ve told you.
Sorry, we’re on a job and couldn’t get to the phone. What do you need doing, and whereabouts are you?
Sent for you +9s
We’re after a single-storey extension at the back. Could you come and have a look this week? We’re in Beckenham.
Someone’s deciding whether to ring you
They found you on Google and they’re giving your site about fifteen seconds on their phone. If they don’t fancy ringing, the chat on your site asks what the job is instead. And if the site itself is what’s putting them off, I build those too, like the one you’re scrolling now.
From drawings to handover across South East London.
Get a free quote
Bromley•Croydon•Sevenoaks•Beckenham
Driving home, a quote gets chased
You priced a job on Monday and heard nothing back. You meant to chase it. They get a friendly text after three days and another after a week, and it stops the moment they reply.
Hi Gary, just checking the loft conversion price came through OK. Happy to answer any questions.
Yes thanks, all looks good. When could you start?
Gary replied, so the chasing stops.
Someone’s reading your website on the sofa
It’s too late to ring, so normally they’d close the tab and forget. Instead the chat on your site asks a few questions they answer with a tap, takes a photo or two, and tells them you’ll be back to them at 8. It’s a warm one, so it goes to your email and leaves your phone alone.
KKnock-Through RalphWeb Assistant · back 8am tomorrow
Hi, got a job for us? I can get you a price or grab your number for a callback. Usually takes under a minute.
Get a QuoteCall Me Back
When do you need it done?
As soon as possibleIn the next few weeksJust getting a price
What do you need doing?
Turning the bath into a walk-in shower
Got any photos of it? They help with the price.
Something like this
Brilliant, thanks for those. We’ll have a proper look before we get back to you. What’s your name?
Sarah Collins
Thanks Sarah. What’s the best number to reach you on?
07700 900456
Perfect. We’ll come back to you at 8am tomorrow.
Sent. That took Sarah 48 seconds.
A new job, not a priority. Emailed, not texted.
Phone on charge
After hours only an emergency gets through, and you decide what counts as one.
What you wake up to
Everything from yesterday, already asked about and sorted by how keen they are. You know who to ring first before you’ve had a brew.
Messages07:00
Ralphio
Morning. Here’s yesterday:
New enquiry from the website chat. Sarah, walk-in shower, in the next month or so. Two photos. Warm.
Beckenham extension: visit booked for Monday, 8:30.
Gary’s happy with the loft conversion price and wants to start on the 14th.
One new Google review, five stars.
Where to start
Everything in that day runs on the Ralphio System, using the number and website you’ve already got. If you only want the chat on your site, start there and add the rest once it’s paying for itself.
It texts your customers in your name and books visits into your diary, so I need to know how you work before I set it up. Fifteen minutes on the phone, or on Google Meet if you’d like to see it on screen. I’ll have looked at your website and how your phone’s set up before we speak, and if it won’t pay for itself, I’ll say so.